Refund policy
TREKKABOO RETURN & REFUND POLICY
Last updated: July 20, 2026
At Trekkaboo, we want every purchase to bring more fun and less stress to your family. Every order is covered by our 30-Day Play Promise.
30-DAY RETURN WINDOW
You may request a return within 30 days of the date your order is delivered.
To qualify for a standard return, the item must be in the same condition in which it was received, with its original packaging and all included parts and accessories. You will also need your order number or other proof of purchase.
HOW TO REQUEST A RETURN
Before returning anything, contact us through:
https://trekkaboo.com/pages/contact
Include your name, order number, the item you wish to return, and the reason for the return.
If your return is approved, we will provide return instructions and the correct return address. Because products may ship from different fulfillment locations, items returned without authorization may not be accepted. Do not mail a return to the address shown on the original package unless instructed to do so.
RETURN SHIPPING
For standard returns, including change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as Trekkaboo is not responsible for returns lost in transit.
If the item arrived damaged, defective, incorrect, or incomplete, Trekkaboo will cover the approved return or replacement costs.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing parts, contact us as soon as possible and preferably within 7 days of delivery.
Please include your order number and clear photographs or video showing the issue. Once reviewed, we may provide a replacement, store credit, partial refund, or full refund, depending on the circumstances.
NON-RETURNABLE ITEMS
The following items cannot be returned unless they arrived damaged, defective, or incorrect:
• Gift cards
• Personalized or custom-made products
• Items marked “Final Sale”
• Opened personal-care or hygiene-related products
• Items damaged through misuse, improper care, or normal wear and tear
• Items returned more than 30 days after delivery
Please contact us before purchasing if you have questions about whether a specific item may be returned.
EXCHANGES
For standard size, color, or product exchanges, contact us within the 30-day return window. Availability is not guaranteed. In some cases, the fastest option may be to return the original item and place a new order.
Approved replacements for damaged, defective, incorrect, or incomplete items will be provided at no additional cost.
REFUNDS
We will notify you after your return has been received and inspected. If approved, the refund will be issued to your original payment method.
Please allow up to 5 business days for Trekkaboo to process an approved refund. Your bank or credit-card provider may require an additional 5–10 business days for the refund to appear.
Original shipping charges, expedited shipping charges, return shipping costs, duties, and taxes are non-refundable unless the return resulted from an error by Trekkaboo or the item arrived damaged or defective.
Refunds cannot be issued to a different payment method.
ORDER CANCELLATIONS
Contact us immediately if you need to cancel or change an order. We will make every effort to help, but cancellations are not guaranteed once an order has entered processing or fulfillment.
If the order has already shipped, it cannot be canceled. You may request an eligible return after delivery.
LOST OR UNDELIVERED PACKAGES
If tracking shows that your package has not arrived within the expected delivery period, contact us so we can investigate with the shipping carrier.
Trekkaboo is not responsible for packages delivered to an incorrect address entered by the customer or packages confirmed as delivered by the carrier. However, we will make a reasonable effort to help locate the shipment.
CHARGEBACKS
Please contact us before filing a payment dispute or chargeback. We want the opportunity to investigate the issue and provide an appropriate resolution.
CONTACT US
For questions about returns, refunds, damaged products, or cancellations, contact Trekkaboo at:
https://trekkaboo.com/pages/contact
Website: https://trekkaboo.com
This policy does not limit any consumer rights that cannot legally be waived.