Shipping policy

TREKKABOO SHIPPING POLICY

Last updated: July 20, 2026

ORDER PROCESSING

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from shipping time.

During holidays, product launches, promotions, or periods of unusually high order volume, processing may take longer. We appreciate your patience.

SHIPPING DESTINATIONS

Trekkaboo currently offers shipping to eligible addresses within the United States. Available shipping options and current delivery estimates are displayed during checkout.

FREE TRACKED U.S. SHIPPING

Standard tracked shipping is free for eligible United States orders unless a different shipping charge is clearly displayed during checkout.

DELIVERY ESTIMATES

Estimated delivery dates are provided during checkout and after an order ships. These dates are estimates and are not guaranteed.

Delivery may be affected by carrier delays, severe weather, holidays, customs processing, address problems, or other circumstances outside Trekkaboo’s reasonable control.

MULTIPLE PACKAGES

Trekkaboo works with multiple fulfillment locations. Products from the same order may arrive in separate packages and on different dates. You will not be charged additional shipping because an order is divided into multiple shipments.

ORDER TRACKING

When tracking becomes available, you will receive a shipping-confirmation email containing the tracking information. Tracking may require several business days to begin displaying movement after the shipping label is created.

You can also track an order at:

https://trekkaboo.com/pages/track-order

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if an address needs to be corrected. We will make every reasonable effort to help, but we cannot guarantee that an address can be changed after an order enters processing or fulfillment.

Trekkaboo is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

LOST, DELAYED OR MISSING PACKAGES

If tracking has not updated for an extended period or your package has not arrived within the expected delivery period, contact us through:

https://trekkaboo.com/pages/contact

We will investigate the shipment with the carrier or fulfillment provider. Packages marked delivered should first be checked with household members, neighbors, building management and the shipping carrier.

DAMAGED PACKAGES OR INCORRECT ITEMS

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible and preferably within 7 days.

Include your order number and clear photographs or video showing the product, packaging and shipping label.

ORDER CANCELLATIONS

Contact us immediately to request a cancellation. Cancellations are not guaranteed after an order enters processing or fulfillment.

Once an order ships, it cannot be canceled. An eligible return may be requested after delivery in accordance with our Return and Refund Policy.

CONTACT US

For shipping assistance, visit:

https://trekkaboo.com/pages/contact

Website: https://trekkaboo.com